Shipping&Return

About Return 

We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need attach the receipt or proof of purchase.

To start a return, you can contact us at mcti-service@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mcti-service@hotmail.com.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on your nearest post office or shipping company of your choice.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Important Note

1. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on your nearest post office or shipping company of your choice.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

2. Normally , items outside the 30 days warranty period are not accepted for return. If the product is returned more than 30 days after the receipt, please contact us first, and we will provide you the best solutions.

3. During the holidays, items shipped between November 1st and December 31st can be returned until January 31st.

4. Please contact us before returning or exchanging the items in order to receive a Return Merchandise Authorization (RMA) or a solution of the problem. Returned items without RMA will not be accepted. If the customer has returned the package without prior authorization, sends to the wrong address, returns an incorrect item, or submits an empty package, MCTi have the right to refuse any compensation.

About Shipping

Shipping Policy

1. All orders will fulfilled by Amazon or shipped from our US warehouse 

2. Normally, all orders will be shipped via USPS standard shipping service or UPS Ground shipping service.  If you want to fasten the shipping time, you'd better choose Priority Shipping Service or Expedited Shipping Service. And you may need to account for the extra shipping cost according to your shipping address and the product weight.

3. Usually, orders will be processed to shippment within 1-2 business days after you made your order. If you are in urgent, please help to contact us first.

Our Email : mcti-service@hotmail.com

4.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

5.Affected by Covid-19, there will be some delay on the delivery.

Domestic Transport:

1.Expedited Delivery-: Addtional Payment (2-4 business days)    

2.Priority Delivery : Addtional Payment (3-6 business days)  

3.Standard Shipping: Addtional Payment (4-8 business days)     

PS : Subject to the actual display

International Transport:

Sorry we do not currently support international shipping. We just provide United States Shipping Only.

Here are some common questions:

Q1: What carrier will ship my order?

A1: Generally speaking, your orders will be delivered through USPS or UPS. The specific carrier will be confirmed according to your delivery address.

Q2: When will my order start to be fulfilled?

A2: We will generally process your order within 3 business days. Since the product still needs to be distributed, please wait patiently.

Q3: How can I check the status of my order?

A3: After we deliver the order for you, you can view the corresponding tracking number in the system. At this time, you can enter the carrier’s official website to track the logistics status of your order.

Q4: What should I do if I want to expedite the logistics?

A4: If you have special circumstances, please contact us, we will give you the corresponding solution.

Q5: How long will I receive my order?

A5: It will takes about 3-7 business days after we ship the items. Please note that the shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.